Primarypoint-of-contact for CMiC customersReview customer questions and reported problemsInvestigate and resolve customer casesTest system scenarios and duplicate issues to resolve customer inquiriesConduct web meetings with customers to gather infor
28/10/2021 - Joveo Emploi CMiC: Product Support Analyst (Tier Ii)Job The Hosted Systems Support Analyst role is to support Operations for Hosted customers. Tier 2 or higher technical support or customer service experiencePrevious industry experience with supporting cloud infrastructure is preferred, especially OCI
28/10/2021 - Joveo Emploi CMiC: Hosted Systems Support AnalystAnswer client queries and provide basic direction and training on common issuesTriage product queues and prioritize issues according to their severityConduct web meetings with customers to gather information for investigative purposes or to provide a
27/10/2021 - Joveo Emploi CMiC: Product Support Analyst